More jobs:
Resource Planner; WFM – Hybrid
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-02-10
Listing for:
The Forum
Full Time
position Listed on 2026-02-10
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
A key player in contact centre management seeks a Real Time Planning Analyst in Cardiff. This hybrid role involves balancing service level targets with actual contacts, ensuring adherence to schedules, and using Workforce Management tools for effective resource planning. The ideal candidate should possess hands-on experience with WFM tools, Excel skills, and a strong focus on customer service. Competitive salary and bonus structure offered for the right individual.
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