DSL Team Manager - Spain, Delivery Station Liaison

DSL Team Manager - Spain, Delivery Station Liaison role at Amazon

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The Delivery Station Liaison team in Spain seeks a Team Manager to lead 15-20 Customer Service Associates across the area of Madrid. In this role, you'll develop your team to excellence while fostering valuable relationships with external partners. Please note it is a requirement that the successful candidate must be fluent in Spanish.

• Lead and develop a diverse team of 15-20 customer service professionals
• Build and maintain strategic relationships with external partners to drive business outcomes
• Create a culture where associates feel empowered to deliver world-class customer experiences
• Identify systemic issues and collaborate with partners to implement effective solutions
• Set clear performance expectations while providing the coaching and support needed for success

• Experience developing customer service teams through effective coaching and motivation
• Ability to create individual development plans that align with business goals and personal growth
• Strong communication skills for facilitating team discussions and delivering business messages
• Talent for building an inclusive environment where diverse perspectives are valued
• Approach difficult conversations with sensitivity while maintaining focus on performance standards

• Proven ability to establish and nurture relationships with external stakeholders
• Experience collaborating across organizational boundaries to solve complex problems
• Skill in representing your team's interests while maintaining strong partner relationships
• Ability to translate partner needs into actionable plans for your team

• Strong organizational and time management skills to handle shifting priorities
• Track record of completing high-quality work on deadline
• Experience implementing continuous improvement initiatives based on team feedback
• Ability to set and achieve performance goals aligned with broader organizational objectives

Join us in creating exceptional customer experiences through people-focused leadership and strong external partnerships!

The Delivery Station Liaison (DSL) team are the voice of the customer from within Amazon Logistics (AMZL) sites. The team prioritise same day delivery reattempts to deliver for the customer and work in a pre-emptive manner to remove any potential barriers to deliver. All of this is completed whilst providing first in class customer service via outbound calls to our customers.

• Experience demonstrating leadership and people management in Customer Service or customer facing roles
• Speak, write, and read fluently in Spanish

• Work flexible shifts including night shifts/weekends

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodation link. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon UK Services Ltd.

Job : A3137409