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Customer Support Team Leader - Coach & KPI Driver

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Work Wales
Full Time position
Listed on 2026-02-22
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A reputable organisation is seeking a Customer Support Team Leader in Cardiff to manage the Internal Support Team and ensure exceptional service delivery. Responsibilities include leading the team, monitoring KPIs, coaching team members, and supporting recruitment efforts. Prior team leader experience in customer support or a related field is essential.

This role offers the chance to work with major national retail brands within a supportive culture that values operational excellence and development opportunities.
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