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Customer Support Team Leader

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Work Wales
Full Time position
Listed on 2026-02-22
Job specializations:
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Customer Support Team Leader

Cardiff

£negotiable depending on experience

Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?

Due to an internal promotion, the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.

The Role
  • Lead and support the Internal Support Team on a day to day basis
  • Deliver excellent service to clients both external and internal
  • Monitor and achieve internal and external KPIs
  • Coach team members through side by side sessions
  • Support Personal Development Plans and team development
  • Assist with recruitment, inductions, and probation reviews
  • Ensure timely completion of documentation including month end invoicing
  • Identify and implement process improvements
The Person
  • Previous team leader or supervisor experience (customer support/internal sales preferred)
  • Strong coaching and people management skills
  • Organised, proactive, and KPI focused
  • Excellent communication and stakeholder management skills
In return
  • You will be joining a well-regarded organisation known for reliability and operational excellence
  • You will work with major national retail brands
  • There is a supportive culture with development opportunities
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