Makeup Manager

Typer of contract: permanent, full time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As a Makeup Manager at Sephora UK, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world‑class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services.

This position requires a combination of leadership, strategic vision, and in‑depth product knowledge to drive both team and customer success.

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork.
• Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance‑related matters. Conduct investigations, disciplinary meetings, and other related processes.
• Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation.
• Collaborate as part of a cross‑department team, leveraging shared best practices to ensure an outstanding in‑store customer journey.
• Drive sales and services performance, by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Stay up‑to‑date with the latest makeup and beauty trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development.
• Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered.
• Proactively lead your team to engage with customers, build long‑lasting relationships, and identify opportunities for upselling and cross‑selling, taking ownership of the team’s performance and ensuring both sales targets and an exceptional customer experience are achieved.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.

• Lead and oversee the Booxi appointment system, ensuring accurate scheduling, timely management of bookings, cancellations, and reschedules, and effective coordination of staff availability to deliver a seamless customer experience.
• Own the implementation of SBA monthly schedules, ensuring customers can efficiently book services while optimising team productivity and service coverage.
• Lead, coach, and develop makeup artists and service Beauty Advisors through one‑on‑one coaching, regular feedback, and personalised development plans, fostering a culture of continuous learning and high performance.
• Ensure advanced team expertise in My Skin Diag, products, brands, and tools, including application techniques and suitability for diverse skin types and tones, supported by ongoing training, assessments, and knowledge updates.
• Oversee the delivery of expert consultations, personalised recommendations, and makeup services, ensuring consistent service standards and an empowering, premium client experience.
• Drive Beauty Hub excellence and activations, ensuring standards, stock, and consumables are maintained, operational or maintenance issues are escalated promptly, and masterclasses support brand experience and Sephora Collection growth through the Sephora Attitude and Plus One mindset.