Accommodation Manager; FTC

Position: Accommodation Manager (FTC)
Job Description:

Site Manager (12 Month Fixed Term Contract)

Location:

Cardiff

Sector:
Student Accommodation

Contract:

12 Month FTC

We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff.

This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported.

You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day.

What You'll Be Responsible For:

Operational Leadership

Full day-to-day management of the residence
Leading and motivating the on-site team
Ensuring smooth front-of-house, maintenance and back-office operations
Overseeing student move-in and move-out periods
Maintaining high visual and service standards throughout the building

Commercial & Occupancy Performance

Driving occupancy, renewals and summer lets
Managing enquiries, viewings and conversion activity
Supporting retention initiatives to maximise revenue
Monitoring performance against targets and identifying improvement opportunities

Financial Control

Managing budgets and cost control for the site
Monitoring P&L performance
Overseeing billing, credit control and debt management
Ensuring accurate use of booking and finance systems
Supporting budget preparation and forecasting

Compliance & Health & Safety

Full responsibility for H&S compliance across the building
Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed
Maintaining up-to-date compliance records
Supporting building safety and legislative requirements
Acting as emergency contact and attending site when required

Student Experience & Welfare

Ensuring high levels of customer satisfaction
Managing complaints and conduct matters professionally
Understanding mental health protocols and directing students to appropriate support services
Building positive relationships with local universities and stakeholders

Team Management

Recruitment, onboarding and performance management
Conducting 1-2-1s and performance reviews
Managing rotas, holidays and absence
Coaching and developing a multi-skilled team
Handling employee relations matters in line with policy

What We're Looking For

Experience managing a residential, hospitality or service-led site
Strong team leadership experience
Commercial awareness with experience managing budgets and financial performance
Confident handling compliance and health & safety responsibilities
Able to balance operational detail with commercial objectives
Calm under pressure, particularly during peak periods
Strong communication skills with the ability to influence and lead

The Role Requires

Flexibility to work evenings and weekends when required
Participation in an on-call rota and attendance for emergencies
Occasional travel for meetings or training