Technical Project Manager; Operations

Overview

We are looking for a strong Technical Project Manager who can oversee operational performance, ensure buildings remain safe and compliant, and work collaboratively with FM providers and public‑sector partners to maintain high standards across our education assets.

• Monitor and manage the performance of the Hard FM Service Provider, ensuring buildings are safe, compliant, efficient and well‑maintained.
• Oversight of planned and reactive maintenance, lifecycle expenditure, statutory compliance, energy performance, grounds maintenance and helpdesk service standards.
• Collaborate with FM service provider and Authority (College or Local Authority on behalf of a School) to drive improvements, resolve operational issues, and manage contractual KPIs and deductions transparently.
• Lead operational meetings, support change management processes, provide clear reporting to the SPV Board, and ensure performance standards are upheld throughout the operational lifecycle of each project.
• Engage with Local Authorities/Colleges, Schools, Welsh Government teams, FM service provider, advisors and internal project staff; build and maintain strong stakeholder relationships.
• Be onsite as required; base is Cardiff with time spent onsite in Rhondda Cynon Taf or Flintshire to address issues promptly and maintain effective communication across parties.

As a Technical Project Manager (Operations), you will play a pivotal role in ensuring high‑quality Hard FM service delivery across our operational education assets. You will act as the key representative for Project Co during the operational phase of multiple school and college projects, ensuring that all FM activities align with the Project Agreement, FM Contract and associated technical schedules agreed at Financial Close.

Your primary focus will be monitoring and managing the performance of the Hard FM Service Provider, ensuring buildings remain safe, compliant, efficient and well‑maintained. This includes oversight of planned and reactive maintenance, lifecycle expenditure, statutory compliance, energy performance, grounds maintenance and helpdesk service standards.

You will work closely with the FM service provider and Authority to drive improvements, resolve operational issues, and ensure contractual KPIs and deductions are managed accurately and transparently. This role is heavily stakeholder‑facing; you will build strong working relationships with Local Authorities/Colleges, Schools, Welsh Government teams, FM service provider, advisors and internal project staff. You will lead operational meetings, support change management processes, provide clear reporting to the SPV Board, and ensure performance standards are upheld throughout the operational lifecycle of each project.

Site presence is a key part of the role. Based from our Cardiff office, you will spend the majority of the week onsite in Rhondda Cynon Taf or Flintshire, ensuring that issues are addressed promptly and communications remain effective across all parties.

This is an excellent opportunity for someone motivated by improving building performance, working collaboratively in partnership and contributing to the delivery of high‑quality learning environments across Wales.

You will be an experienced FM Operations Technical professional with a solid understanding of Hard FM service delivery, ideally gained within PPP/PFI or complex contractual environments. You will have experience of Hard FM Compliance monitoring on infrastructure projects, with knowledge of PFI/PPP contract forms, payment mechanisms, BIM, Helpdesk and CAFM systems. You should be confident in interpreting technical information, monitoring compliance and overseeing maintenance standards, bringing practical knowledge of building fabric, construction processes, health & safety legislation (including CDM Regulations and the Building Safety Act), and the ability to work effectively with FM providers, contractors and public sector partners.

You are organised, analytical and proactive, able to prioritise workloads, resolve issues collaboratively and maintain strong relationships with stakeholders at all…