Assessment & Support Manager

The Supported Accommodation and Assessment Section of Cardiff Council provide essential accommodation, advice, and support to vulnerable single people and families experiencing housing need.

Operating 24 hours a day, 365 days a year
, we ensure that people in crisis can access safe accommodation and the support they need, whenever they need it.

We are committed to continually developing and modernising our service, with a growing focus on health inclusion
. Our aspiration is to work ever more closely with health professionals, community partners, and specialist services to ensure that people experiencing homelessness can access holistic support—addressing not only their housing needs, but their wider health and wellbeing.

We are expanding our approach to meet the increasingly complex needs of those who rely on us, and this role is a key part of that journey.

The Assessment and Support Manager role is an exciting opportunity for a committed individual to lead a section of our Multi‑Disciplinary Team.

Key responsibilities include:

• Managing a team of Case Coordinators
• Driving the strategic management and reduction of rough sleeping in Cardiff
• Supporting vulnerable clients to access and sustain accommodation
• Preparing individuals for independent living through person‑centred interventions

You will play a critical leadership role in delivering high‑quality support to some of the most vulnerable people in the city.

We are seeking dynamic, creative, and motivated individuals with the ability to build positive working relationships and lead a busy team effectively.

You will ideally bring:

• Previous team management or supervisory experience
• The ability to stay calm and solution‑focused in challenging environments
• Experience working with people with complex needs (advantageous)
• An understanding of issues faced by people experiencing homelessness

We welcome applicants from a variety of professional backgrounds who share our commitment to making a real and lasting difference.

As this is such an interesting role, we would encourage you to have an informal conversation in advance with Lisa Griffiths li

This vacancy is suitable for post share.

This post is temporary until 30th November 2026 to cover maternity leave.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to an Enhanced Disclosure and Barring Service check.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:

-

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary