Program Manager

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Location: Cardiff, UK

Job

As a Program Manager based in Cardiff, you will play a pivotal role in driving innovative New Product Introduction (NPI) initiatives from concept to launch, ensuring projects are delivered on time and within budget. You’ll collaborate with global cross‑functional teams, lead agile process improvements, and champion best practices in program management.

This is an exciting opportunity to shape the future of our technology‑driven solutions and make a tangible impact on business outcomes.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting‑edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high‑quality solutions.

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

• Ensuring execution of specific NPI initiatives (epics) are adhering to agreed timelines and budgets.
• Coordinating the initiative from ideation to launch.
• Managing the coordination and communication of stakeholders involved, including internal ART dependencies, Quality Assurance, Manufacturing Engineering, NPI Supply Chain and external contract manufacturers when required.
• Contribute to program management best practices and agile processes improvements (LACE initiatives).
• Developing and implementing epic-centric risk management strategies to minimize risks and ensure successful delivery.
• Active planning participation through PI planning and PI execution. Working with agile teams, ARTs and stakeholders to ensure alignment, expectations and successful program execution.
• Maintain alignment of epic centric schedule and facilitate epic centric planning meetings.
• Developing and maintaining epic dashboards and metrics to track epic progress, performance, and outcomes.
• Continuously identifying and implementing opportunities to improve epic delivery, ensuring maximum efficiency and effectiveness.
• Developing and implementing epic-level communication plans to ensure effective communication and expectations across all stakeholders.
• Other duties may be assigned.

• Experience in a technology‑driven environment.
• Knowledge of industry‑specific regulatory and compliance requirements in areas such as Physical Access Control (PACS), Security, Cloud‑based SaaS, and Biometrics.
• Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field. A Master's degree is preferred.
• 5+ years of experience in program management, project management, or a related role, preferably in a technology‑driven environment.
• Proven track record of successfully delivering complex programs and projects on time and within budget.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• Proficient in project planning software like Jira and Miro.

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work‑life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the…