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Chief Customer Care & Vulnerable Strategy Lead

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Capital on Tap
Full Time position
Listed on 2026-06-18
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Capital on Tap is seeking a senior leader with significant experience in customer operations to join their new Customer Care team in Cardiff. This role requires expertise in managing vulnerable customer strategies and complaint management while leading payment operations.

The ideal candidate will have a proven track record in building high-performing teams and influence stakeholder engagement. You will also act as a subject matter expert on vulnerability, guiding the business in compliance with regulatory requirements.

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