Client Services Manager - Northern Counties - C. pa

Position Overview

As a result of continued growth our Client is seeking an experienced Client Services Manager with sound industry knowledge and strong leadership skills to join their team.

• Work within our clients Executive Management Team
• Manage the Client Services teams ensuring that performance is commensurate expected of with Job roles
• Undertake strategic quarterly reviews with the client base
• Mentor and coach team members
• Ensure that client services processes and procedures are efficient and documented

• Fully responsible for the performance and delivery of the Client Services Team
• Champion process conformance and measure progress adapting where necessary with relevant stakeholders in the business
• Lead the team and be the immediate point of contact for team members, key clients and directors to deliver exceptional customer service
• Fully train and mentor staff where needed, creating personal development plans to improve
• Measure and report on performance
• Support the team members with regular service reviews with clients
• Provide management reporting to the Board as agreed
• Ensure all accounts are adequately resourced
• Plan with growth and development upcoming resource needs when implementing new business and interview to appointment stage with your Director
• Champion and manage the Client Experience program and act on feedback
• Work with the team on management information systems and own from a CRM perspective
• Perform all HR actions pertaining to team performance and reviews

• Excellent organisation and communication skills
• Process led and methodical
• Strong attention to detail
• Able to work on own initiative and as a fully‑fledged member of the team
• Strong organisational and leadership skills
• Someone who can build trust, values others, communicate effectively, drive execution, and focus on delivery to customers
• Strong Direct Mail and marketing knowledge
• Able to mentor and assess the needs of personnel supporting and training them where applicable
• Personable character with a positive work ethic

Please note that due to the nature of our Client’s business, all successful applicants will be required to complete a basic criminal records disclosure.

• Pension scheme
• Birthday Bonus Holiday
• Death in Service Scheme
• Childcare vouchers – and lots more