Project Manager, Program ​/ Project Manager

Organise, manage and support cross‑functional teams to deliver projects and work streams and supports the Transformation Office in applying transformation method as the single point of contact for allocated work streams/projects and to identify, document and deliver changes to people, processes and systems across the business.

• Support significant business transformation/change programmes through project management oversight, providing guidance and support to project teams.
• Act as the single point of contact for allocated work streams and projects.
• Support all work streams and project activity in applying the transformation method to include scope, objectives, deliverables and risk management.
• Work alongside workstream and project leads to agree appropriate approvals and governance and manage stakeholder expectations.
• Manage resource requirements and budgets for each project alongside the appropriate project lead/sponsor and review these regularly to ensure tracking against project metrics.
• Work closely with work streams/project team to agree robust, realistic and agreed project plans.
• Manage and execute effective project meetings ensuring progress against plan can be measured and key actions, issues and risks are documented and actively managed between meetings.
• Manage and execute regular project meetings which may include weekly/fortnightly steering group meetings with key stakeholders and daily/twice‑weekly stand‑ups with relevant team members, ensuring attendance from key functions where required.
• Proactively ensure engagement and key relationships with Project Sponsor and other senior stakeholders.
• Take responsibility for each project and, where necessary, challenge the business processes and requirements of users/stakeholders during initiation.
• Take ownership and responsibility to ensure all project constraints, actions, risks, dependencies and issues are identified and then managed and aligned to the project brief and, where challenges arise, escalated appropriately.
• Manage and motivate project team members and, where performance concerns are identified, use appropriate channels to address capability and risk.
• Undertake ad hoc projects and duties as and when required, to support the needs of the business or to achieve departmental objectives.

• Ability to engage a range of stakeholders and articulate concepts at all levels.
• Ability to develop trust and build relationships quickly.

• N/A
• Prince 2 / MSP / Agile / ITIL qualifications may be useful but are not essential; evidence of experience is required.

• Experience of working on cross‑functional, time‑bound projects on a consistent basis, planning and delivering to a high standard with minimal supervision.
• Experience of delivering business projects at a fast pace in small or PE‑backed companies or in a consultancy environment, spanning business, organisation, process improvement, market initiative and IT/technical project work.
• Experience of agile and hybrid agile/waterfall environments is particularly desirable.
• Experience of financial services projects is also desirable.

• Awareness of operational and regulatory risk that may impact on SBG.
• Responsibility for reporting to the line manager any risk which may impact on the business.

• Deliver the role competently and comply with relevant standards and procedures, ensuring SBG delivers a service where suitable advice is given to the end consumer, adequate records are kept and good customer outcomes are promoted. This can be through direct influence or in a support services capacity.

• Ensure the Consumer Duty principle is embedded into the team’s culture, departmental procedures and practices and that management controls and MI are in place to monitor performance against the principle, where required by the business.

• Promote information security in the department, encouraging best practice by ensuring staff comply with information security principles, policies and procedures.
• Monitor workplace practice in…