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Senior Customer Experience Leader — CRM & Growth

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Universal Business Team
Full Time position
Listed on 2026-06-21
Job specializations:
  • Management
    Client Relationship Manager
Job Description & How to Apply Below

Universal Business Team, located in Caerphilly, is looking for a dedicated Customer Experience Manager. This senior role within their Leadership Team involves managing a team of 5 and ensuring outstanding service quality. Responsibilities include leading customer management, optimizing processes, and fostering relationships.

The ideal candidate will have strong communication and problem-solving skills, proficient in CRM systems, and a customer-focused mindset. Excellent benefits include a competitive salary and private healthcare.

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Position Requirements
10+ Years work experience
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