Client Delivery Manager

Client Delivery Manager

Cardiff | Hybrid

Our client is looking for an experienced Client Delivery Manager to take ownership of a high-performing software delivery function, combining client leadership, commercial accountability, delivery oversight and people management.

This is a senior leadership role suited to someone who enjoys building long-term client relationships, leading delivery teams, driving commercial success and ensuring exceptional customer outcomes.

The successful candidate will act as a key link between clients, delivery teams and business leadership, helping to drive growth while maintaining high standards across software engineering and digital transformation programmes.

What They're Looking For

Client Relationship Leadership

This role requires someone who can operate as the senior point of contact across a portfolio of clients.

You'll be expected to:

Build and maintain trusted client relationships

Act as an executive sponsor for key accounts

Provide confidence and strategic direction to stakeholders

Manage client expectations effectively

Identify opportunities to strengthen partnerships and increase account value

Navigate complex client environments with credibility and influence

The ideal candidate will have a consultative approach and experience engaging senior stakeholders.

Commercial & Account Growth

Commercial responsibility forms a significant part of the role.

The successful candidate will:

Drive growth within existing accounts

Identify new opportunities and revenue streams

Support account expansion strategies

Maintain visibility of revenue and margin performance

Contribute to pricing, estimation and commercial discussions

Support proposals, bids and client presentations

This role would suit someone comfortable balancing delivery success with commercial objectives.

Delivery Leadership

The role requires oversight of multiple software and cloud-based projects.

Responsibilities include:

Leading end-to-end delivery across a portfolio of engagements

Ensuring projects are delivered on time and within budget

Maintaining delivery quality and consistency

Managing risks, dependencies and escalations

Driving operational discipline and governance

Establishing effective delivery practices and frameworks

Candidates should have experience leading technical delivery teams within software engineering, digital transformation or consultancy environments.

Team Management & Development

A major focus of the role is leading and developing people.

The successful candidate will:

Lead and mentor delivery managers and technical teams

Set clear objectives and performance expectations

Build accountability and ownership within teams

Create a positive, collaborative culture

Support professional development and career growth

Maintain high levels of engagement and performance

Strong leadership and coaching capabilities are essential.

Ideal Background

Candidates are likely to come from:

Software consultancy environments

Digital transformation organisations

Technology services businesses

Managed service providers

Systems integrators

Software engineering organisations

Relevant job titles may include:

Client Delivery Manager

Head of Delivery

Senior Delivery Manager

Delivery Director

Client Services Director

Consulting Manager

Account Delivery Lead

Programme Director

Engagement Manager

Key Experience Required

The ideal candidate will demonstrate experience in:

Client Management

Managing strategic client relationships

Executive stakeholder engagement

Account development and growth

Commercial Leadership

Revenue and margin ownership

Account planning

Commercial negotiations

New business support

Delivery Management

Multi-project oversight

Software delivery governance

Digital transformation programmes

Cloud and technology services delivery

Leadership

Managing high-performing teams

Building delivery capability

Coaching and mentoring managers and consultants

Soft Skills Required

The successful individual will be:

Commercially minded

Relationship-focused

Confident and credible with senior stakeholders

Highly organised

Influential and collaborative

Solutions-oriented

Calm under pressure

Passionate about developing people

Working Environment

The…