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Customer Experience Team Lead - Hybrid
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-07
Listing for:
Hafod
Full Time, Part Time
position Listed on 2026-07-07
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Hafod in Cardiff seeks a passionate Customer Experience Team Leader. You will lead and develop a team providing exceptional service, with a focus on improving customer experiences. This full-time, permanent position offers flexible working and no weekend shifts.
Ideal candidates will have leadership experience in a contact centre and possess strong communication skills. The role involves overseeing performance, managing escalations, and continuously improving service delivery.
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