Services Director

Contract Services Director – Maintenance

Location:

UK (Hybrid with National Travel)

Package: £90,000–£110,000 base + bonus + car allowance + full executive benefits

This is a senior leadership role with full accountability for the performance, profitability, and evolution of a national portfolio of maintenance contracts post-implementation.

The appointment exists to create sustained commercial value.

The successful candidate will own contract P&L, lead complex operational delivery at scale, and drive continuous improvement in how maintenance services are structured, priced, governed, and delivered. This role requires an individual who can operate simultaneously as a commercial operator, operational leader, and entrepreneurial value-creator.

This is not a technical asset management or engineering role.

It is a commercially exposed, operationally dominant leadership position, where success is measured by margin, predictability, client confidence, and scalable performance.

• Executive ownership of all post‑mobilisation maintenance contracts
• Portfolio‑level accountability for revenue, margin, cost‑to‑serve, and working capital
• Leadership of multi-disciplinary operational, technical, and contract teams
• Senior client sponsorship and ownership of key commercial relationships
• Direct influence over contract evolution, mobilisation learning, and future bid strategy

This role is for you if you have:

• Led large‑scale, contract‑based technical services with full P&L accountability
• Turned underperforming or complex contracts into stable, profitable operations
• Operated comfortably at Board, ExCo, and client executive level
• Built commercially astute leadership teams in operational environments

This role is not for you if your background is limited to:

• Pure asset governance or ISO‑led frameworks
• Engineering leadership without commercial ownership
• Single‑site or narrowly technical roles

• Full P&L accountability across a portfolio of live maintenance contracts
• Identification and elimination of margin leakage and operational inefficiency
• Rigorous control of scope, variation, pricing, and commercial risk
• Delivery of predictable, sustainable financial performance

• Ownership of contracts post‑mobilisation, driving rapid stabilisation and BAU excellence
• Executive escalation point for complex operational or contractual issues
• Consistent governance, performance cadence, and accountability across the portfolio

• Strategic oversight of asset performance and lifecycle cost optimisation
• Data‑led decisions on maintenance strategy, intervention, and investment
• Balance of safety, resilience, performance, and commercial return
• Continuous challenge to existing delivery and cost models
• Creation of incremental value through innovation, service evolution, and scalability
• Translation of operational learning into improved contract design and pricing

• Building and leading operational and contract teams
• Setting standards for pace, accountability, and commercial thinking
• Acting as senior sponsor for key client relationships

We are seeking a high‑calibre senior leader with:

• Degree educated with a robust career trajectory
• Proven portfolio‑level P&L ownership in contract‑based, asset‑intensive environments
• A track record of optimising, turning around, or scaling complex maintenance or service contracts
• Deep operational credibility combined with strong commercial acumen
• Experience operating in regulated and/or safety‑critical sectors
• Gravitas, judgement, and confidence to lead at executive and client Board level

Candidates are most likely to come from senior roles in:

• Contract services, infrastructure, utilities, FM, industrial services, or…