Repairs Manager

A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff. You will be based at their head office in Cardiff with hybrid working available. As the Repairs Manager, if you have a strong track record of managing a DLO and building up and upskilling a team, we want to speak with you.

Lead on the delivery of a safe, high-performing, and customer‑focused multi‑trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision‑making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services.

Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place.

• Delivery of a safe, high-performing, and customer‑focused multi‑trade responsive repairs service aligned with organisational priorities and regulatory requirements.
• Accountability for repairs service performance using KPIs, dashboards and data analytics.
• Management of the reactive repairs budget and financial control.
• Procurement, appointment and performance management of external contractors.
• Mentoring of Repairs Team Operational Leads and provision of training and development.

• Significant experience within managing and delivering high quality repairs services.
• Extensive knowledge of health and safety and other relevant legislation and regulations.
• Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS.
• Experience managing a DLO.
• Experience dealing with a customer contact centre.
• Experience driving efficiency and cost control.

This role is offering a day rate of £250-£300 per day.