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Global Head of Customer Support & Automation
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-26
Listing for:
King River Capital Group
Full Time
position Listed on 2026-07-26
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Cover Genius is seeking a Senior Manager, Customer Support to own and run our global customer support operations, driving automation and a resolution‑first culture across regions and vendors. This hands‑on leadership role reports to the Director of Service Operations and collaborates with Product, Engineering, QA and People teams to implement change that lands on the floor, not just on slides.
You will lead a distributed team, maintain SLA targets, and push for a scalable, quality‑driven
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