Customer Service Team Leader — Coach & KPI Focus (Hybrid
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-04
Listing for:
medica
Full Time
position Listed on 2026-08-04
Job specializations:
-
Management
Job Description & How to Apply Below
Medica, the UK’s largest private healthcare telemedicine provider, is expanding its Customer Service team in Hastings. The Team Leader will coach and develop staff, drive KPI performance and act as the key escalation point for issues, ensuring high-quality, efficient service.
They will manage resources, implement improvements and foster a culture of continuous development and customer excellence. Flexible/hybrid patterns and employee development are offered.
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