Customer Support Team Lead — Elevate Service & Growth
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-05
Listing for:
IRIS
Full Time
position Listed on 2026-08-05
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
IRIS Software Group is seeking a Customer Support Team Leader to lead a small team of 2nd and 3rd Line Support Analysts, driving high service levels and customer satisfaction. You will mentor staff, manage escalations, and work with Product, Development, Customer Success and Account Management to deliver optimal outcomes for customers.
We value leadership, coaching and a customer-centric mindset, with responsibilities covering performance metrics, resource planning, recruitment and stakeholder
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