Key Account Manager

About The Role Field Based (covering Birmingham, South Wales, South)

You will manage a defined portfolio of Strategic and Key Portfolio dealer groups, delivering measurable improvement in scorecard KPIs, Standards metrics and Scheme sustainability.

You will build strong, performance-led relationships with senior operational leaders within dealer groups, ensuring MO priorities are clearly understood and consistently embedded.

You will be accountable for reducing KPI dispersion across your portfolio, delivering structured action plans and ensuring quarterly priorities are executed at pace.

You will apply the agreed escalation framework where performance falls below expectations, working in partnership with your Strategic Account Manager to drive turnaround in higher-risk accounts.

You will maintain a disciplined visit cadence aligned to dealer size, performance and risk, ensuring consistent engagement across group and franchise level stakeholders.

You will work closely with Network Account Managers to ensure coordinated regional delivery and clear division between strategic engagement and transactional support.

You will identify emerging systemic barriers affecting performance and escalates them through your Strategic Account Manager to enable structured cross-functional resolution.

You will ensure dealers are aligned to MO customer experience standards while maintaining awareness of cost control and asset protection priorities.

• You are commercially aware and confident operating with senior operational leaders within dealer groups.
• You are performance-driven and comfortable holding partners to account for measurable improvement.
• You understand how dealer behaviour impacts customer experience, in-life costs and asset value.
• You are structured and disciplined in managing visit cadence, follow-up actions and KPI tracking.
• You are collaborative and able to work effectively within a regional leadership structure.
• You are resilient and capable of managing challenging performance conversations constructively.

You’ll need all of these.

• Strong automotive industry knowledge including understanding of dealership operational and financial drivers.
• Experience of B2B account management within a performance-led environment.
• Experience delivering measurable KPI improvement through structured action planning.
• Experience of senior stakeholder engagement.
• Understanding of OEM distribution strategies and current automotive market dynamics.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at…