Multi-Service Operations Manager

Hours: 37.5 hours per week
Salary: £52,000 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Multi Service Operations Manager at Medux and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with our values.

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

Medequip is part of Medux, an international organisation providing specialist healthcare products and services that help people live safely and independently.

As the Multi Service Operations Manager, you will provide overall leadership and accountability for the operational, contractual and financial performance of Community Equipment Services and Wheelchair Services within the locality.

You will lead and develop the Wheelchair Operations Manager, CES Supervisor and their teams, ensuring the delivery of safe, effective, efficient and customer-focused services. You will also drive continuous improvement, operational excellence and the successful integration of service delivery models to achieve outstanding outcomes for service users, customers and commissioners.

The role will also lead the development, delivery and ongoing management of the Community Health Engagement Plan, ensuring effective engagement with service users, healthcare professionals, community partners, commissioners and other key stakeholders.

• Reporting to the General Manager and providing updates on operational, contractual and financial performance
• Leading the operational delivery of Community Equipment Services, Wheelchair Services and other operational service lines as required
• Ensuring contractual requirements, service standards and agreed KPIs are achieved
• Taking accountability for the profitability and financial performance of Community Equipment Services and Wheelchair Services within the locality
• Managing operational budgets, expenditure, stock investment and resource utilisation
• Monitoring service performance, productivity, efficiency and financial results
• Developing and implementing recovery plans where performance falls below agreed standards
• Leading, coaching and developing the Wheelchair Operations Manager and CES Supervisor
• Establishing clear accountability, succession plans and development opportunities for future operational leaders
• Providing line management, leadership and development support to the Community Health Engagement Officer
• Ensuring community engagement activities align with organisational objectives, contractual requirements and service improvement priorities
• Ensuring the effective provision, maintenance, repair, collection and refurbishment of community equipment and wheelchairs
• Ensuring safe, compliant and efficient day-to-day operations through effective leadership of operational management teams
• Acting as the senior operational lead for customers, commissioners, integrated care systems and other key stakeholders
• Leading customer, commissioner and contract review meetings
• Supporting contract retention, service development and business growth
• Ensuring service performance is communicated effectively and agreed improvement actions are delivered
• Ensuring operations comply with company policies, contractual requirements and quality standards
• Embedding health and safety, safeguarding, information governance and regulatory requirements across all operational activities
• Leading the development, implementation and evaluation of the Community Health Engagement Plan
• Engaging effectively with service users, healthcare professionals, community…