24/7 Telecare Team Leader – Control Centre
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-13
Listing for:
Cyngor Caerdydd/Cardiff Council
Full Time
position Listed on 2026-08-13
Job specializations:
-
Management
Emergency Crisis Mgmt / Disaster Relief, Operations Management
Job Description & How to Apply Below
Cyngor Caerdydd/Cardiff Council is seeking a Telecare Team Leader to supervise Control Centre Operators and Mobile Responders, ensuring the 24/7 service runs smoothly and efficiently. You will manage alarm-receiving systems and the full lifecycle of Telecare calls, with a focus on high-quality customer responses.
The role also involves coordinating staff rotas, supporting staff development, and contributing to continuous improvement through new technologies.
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