Customer Operations Delivery Leader
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-20
Listing for:
TfW Business Daily Group
Full Time
position Listed on 2026-08-20
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Transport for Wales in Cardiff is seeking a Customer Operations Delivery Manager to lead operational delivery and drive continuous improvement across stations, interchanges and services. The role bridges strategic development with frontline delivery, delivering high-quality customer operations and supporting the senior leadership team.
You will oversee cross-directorate work streams, champion a customer-first culture, and develop frontline and supervisory teams while ensuring compliance with
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