Competence & Development Manager – Hertfordshire FRS

Hertfordshire Fire & Rescue Service’s Competence and Development function lead the delivery of high-quality, customer-focused and cost-effective learning and development provision that supports operational and organisational performance, strategic objectives, and compliance with statutory requirements.

The team contribute to the development and implementation of learning and development strategies, plans and policies, ensuring a joined-up approach to competence, leadership, talent, recruitment, promotion and organisational development across the Service whilst providing professional advice and practical support to improve learning culture, leadership capability and inclusive practice at all levels of the Service

• Lead and manage the Competence and Development team, ensuring clear priorities, effective delivery and alignment with Service objectives detailed in the EXCEL pillar of the HFRS Community Risk Management Plan.
• Act as the Service’s lead officer for Learning and Development, providing professional advice and leading the delivery of a coherent, high-quality, customer-focused L&D offer that supports operational and organisational performance.
• Identify Service-wide learning needs and oversee the design, commissioning, coordination and evaluation of effective, value-for-money development solutions across areas including apprenticeships, digital learning and development programmes.
• Work collaboratively with HR and key stakeholders to support workforce planning, recruitment, promotion, appraisal, talent management and succession planning, ensuring clear development pathways into, through and within roles across the Service.
• Support the development of a positive, inclusive and high-performing culture through leadership, behavioural and inclusive learning programmes, including approaches that support neurodiversity and different learning needs.
• Develop effective partnerships with internal teams, operational training teams and external organisations to promote joined-up training methodologies and deliver L&D programmes to agreed time, cost and quality standards.
• Represent Learning and Development at relevant Service boards and forums below executive level, providing professional advice to inform decision-making and improve practice.
• Ensure robust governance, quality assurance, systems and data processes are in place to support L&D delivery, compliance, performance monitoring and continuous improvement.
• Oversee the management and delivery of apprenticeship programmes, ensuring effective use of the levy and compliance with funding and regulatory requirements.
• Manage budgets and resources effectively, ensuring value for money and the efficient use of physical and financial assets.
• Deputise for the Head of Training as required and contribute to wider service leadership and management responsibilities.
• Demonstrate the Core Code of Ethics for Fire and Rescue Services and alignment to the HCC Values and Behaviours.

• Degree level qualification or relevant professional qualification, such as CIPD, or equivalent experience.
• Substantial experience within Learning and Development, workforce competence, and organisational development in a complex operational and risk critical environment
• Knowledge of designing, commissioning and evaluating learning and development programmes.
• Working knowledge of learning management systems, digital learning tools and L&D processes.
• Ability to translate organisational priorities into practical, effective L&D, competence and organisational development solutions that support service improvement.
• Experience planning, prioritising and delivering work across multiple programmes and activities, balancing operational and organisational priorities.
• Proven ability to lead, manage and develop a team, setting clear direction and maintaining high standards of performance, managing sensitive issues with professionalism and resilience.
• Proven ability to lead, manage and develop a team, setting clear direction and maintaining high standards of performance, managing sensitive issues with professionalism and resilience.
• Strong analytical skills, with the ability to interpret data,…