Professional Services Senior Project Manager

Key Responsibilities:

• Defines project scope, goals and deliverables in accordance with Statement of Work and in collaboration with senior Project member and stakeholders.
• Manages and leads key resources in the delivery of project in partnership with the customer to ensure acceptance, closedown and handover to service.
• Defines the project requirements and manages the agreement process with the appointed project authority.
• Define the project from a business need, and creates and tracks the schedule until project acceptance.
• Updates the project schedule and communicates changes in baseline to required parties using appropriate tools and templates.
• Ensures no scope creep without appropriate change control.
• Advanced knowledge of project planning and support tools.
• Successfully plots and manages critical path.
• Creates detailed test and communications plans.
• Creates simple requirements documentation under supervision of senior Project member.
• Work with technical resources on Rackspace and customer side to gain clear requirements.
• Maintains Requirements documentation in the project Configuration database.
• Writes basic Project Initiation Document.
• Produces and coordinates materials and baselines during all phases of the work package or project stage by careful planning and produces key documentation.
• Reports to the project authority, project manager and PMO manager through Highlight Reports and stage assessments.
• Works with Project Coordinator to ensure project assets are maintained appropriately.
• Adhere to the Change Control (CC) and Configuration Management process for the deliverables of their project against agreed plans.
• Assess and manage project variances (e.g. schedule variance); evaluate impacts to overall project commitment.
• Manages work package or project stage risks and produces an effective plan and risk assessment so that timescales and costs are understood and underwritten by all by the parties.
• Ensures that formal review procedures are used.
• Manages the risks associated with the deliverables, evaluate and present options, and implement approved changes.
• Builds and manages the relationship with key stakeholders (customer, subcontractors and Rackspace).
• Manage internal and customer stakeholder expectations.
• Create project budget and gain approval.
• Track the project costs and support team in meeting payment milestones.
• Accurately plans and updates resource utilization for projects.
• Escalates any conflicting resource requirements that may affect the delivery outcome.
• Requests additional resources when required in a timely manner.
• Utilizes Rackspace recommended vendors and partners where appropriate for the project.
• Basic understanding of the contract terms of vendor relationships.
• Adheres to project governance structure.
• Accurately produces project highlight reports.
• Use contract to extract key project deliverables.
• Understand key clauses in the contract that will determine the direction and approach of the project.
• Understand the key risks involved with the project becoming legally compromised.
• Identify opportunities for follow on projects and relay to senior management.
• Agrees the technical and quality strategy with appropriate stakeholders and ensures that regular quality reviews are established.
• Leads a team of resources assigned to a work package or project stage in conjunction with managing the relationship with the customer, subcontractors and Rackspace.
• Provide ongoing direction to project resources and delegate appropriately.
• Provide tactical leadership regarding project priorities, timeline, resources, and issues.
• Provide performance feedback for team members as appropriate.
• Manages the handover to Business as Usual appropriately and smoothly.
• Brings a project to close with appropriate documentation in place.
• Tracks acceptance criteria has been completed and signed off by the customer.
• Chair lessons learned meeting Ensures documentation and deliverables are in line with Rackspace guidelines.
• Works effectively in a matrix management structure.
• Follows defined processes in project tracking.
• Follows processes and defined guidelines in maintaining project documentation.
• Understands security standards as applied to document type and applies accordingly.
• Adheres to project governance structure.
• Accurately produces project highlight reports.
• Basic understanding of the contract terms of vendor relationships.
• Provides clear instructions to subject matter experts to complete deliverables Communicate risks and issues to the customer where appropriate Escalates issues to management where appropriate.
• Executes on RACI model.
• Effectively computes customer requirements and relays to project team.
• Identifies customer conflict and escalates to Project Manager, Senior Project Manager or Programme Manager as appropriate.
• Builds relationships with new and existing staff members to ensure a smooth workflow and project completion.
• Builds trusting professional relationship with colleagues.
• Focuses on customer wants and needs pertaining to the project Demonstrates clear…