Care Manager – Hyndburn Job Cardiff area,Wales UK,Management

Shift/

Hours:

To be agreed (flexible to suit the needs of the service).

Rate of pay: To be discussed at the Interview/Next stage.

Reference: Care Manager/Hyndburn

Join Us – Willowbrook Homecare for a Satisfying and Rewarding Career in Care – You’ll be glad you did!

Are you a motivated, compassionate and values-driven Care Manager looking to make a real difference? We’re looking for an exceptional individual to support our Registered Manager at our Hyndburn branch, helping to deliver high-quality, person-centred homecare services that enable people to live safely and independently in their own homes.

As Care Manager, you will play a key role in ensuring our services are delivered in line with Willowbrook Homecare’s operational policies and procedures, regulatory requirements and quality standards. Working closely with the Registered Manager and Senior Management Team, you will help ensure that the service operates effectively, people’s individual needs are met, and organisational priorities are achieved through the best use of available resources.

Willowbrook (Hyndburn) Ltd is an ambitious, forward-thinking organisation committed to continuously improving the services we provide. We are looking for someone who shares our passion for innovation, quality and outstanding care, and who is committed to leading by example and supporting the ongoing development of our dedicated team.

If you’re passionate about delivering excellent care, inspiring others and making a positive impact on the lives of the people we support, we’d love to hear from you.

Job specification/Responsibilities

The Key to being successful in this position is experience, enthusiasm, motivation and work ethic.

To support the Hyndburn operations team with the delivery of Willowbrook’s high-quality service.
To support the Registered Manager tomaintaina positive workplace culture.
To ensure referrals are managed in an efficient manner andin accordance with service specification requirements as set out in Council service contracts.
To manage enquiries to the Hyndburn service, working with the Care Coordinator and Field Care Supervisortoorganise initial visits and assessments.
Liaise with the Care Plan lead with regard to clients’ care plans and risk assessments to ensure they are completed to company standards and to ensure care is provided safely and in line with client needs and wishes.
Tobe responsible for monitoring employee training records and policy and procedure reading lists to ensure they are compliant.
To monitor staff capacity and work with the team to recruit staff, including conducting staff interviews.
To work withthe

Care Coordinator/s to ensure services are rostered effectively and efficiently.
To compile the Hyndburn branch on-call rota, 2 weeks in advance of each quarter to ensure sufficient out-of-hours cover.
To review and authorise the Head Officemileagesubmissions in line with Willowbrook’sprocedure.
Tocollate and authorise Head Office timesheets and provide information to payroll in line with Willowbrook’s procedure.
To elevate issues with DBS checks to the Registered Manager who will undertake a Risk Assessment.
To ensure supervisions of the care team are conducted in linewith Willowbrook’s procedures.
To ensure appraisals are conducted in line with Willowbrook’s procedures.
To report any concernsor complaints made about the service to the Registered Manager.
To conduct investigations (disciplinary, grievances, complaints, concerns) as required.
To review sickness reports (Hyndburn) and manage staff absence in line with Willowbrook’s absence management procedures, liaising with the Finance Manager as required.
To review staff holiday requests and authorise in line with policy, ensuring sufficient rota cover.
To complete sickness,appointment and absences on Jot Form forHead Office staff.
Escalate safeguarding matters to the Registered Manager and raise safeguarding alerts through the relevant portal to Lancashire County Councilasrequired.
Advisethe Registered Manager and Managing Director of complaints and safeguarding matters.
To provide a general daily overview of operations to the Hyndburn Registered Manager to include issues and challenges.
To…