CAS Deputy General Manager

IUC Clinical Assessment Service (CAS) (111) Deputy General Manager 111 Call Centres currently based at Barking and Croydon

Band 8a, plus Outer London HCAS

This position is a key leadership role within the Integrated Urgent Care (IUC) Directorate, leading the Clinical Assessment Service to ensure that patients receive a high quality, safe service. The CAS is a multi-disciplinary team of clinicians who provide telephone clinical assessments for patients who have contacted the service via 111 or have had their case transferred from the 999 service.

The role will be integral to the management of the CAS clinical workforce and the post holder will work within the senior management team to deliver, improve and design innovative service delivery models as part of the growth and expansion of the IUC within LAS and the wider London system.

The post holder will be the first line manager for the Clinical Team Navigators within the CAS as well as for the GPs and ACPs, working in conjunction with the CAS GP leads.

There will be a requirement, as part of the role, to provide 24/7 clinical oversight on an on- call basis.

This is a rewarding challenge affording you the opportunity to learn new skills and further utilise your clinical expertise and management skills.

As one of the Deputy General Managers you will be responsible for the delivery of KPIs and for implementing plans to improve them. You will be responsible for quality assurance and governance, as well as the day to day and long term management of your team.

This role requires excellent communication skills and the ability to work as part of a team, whilst making autonomous clinical and operational decisions.

As part of the role, you will be responsible for maintaining patient safety by managing and balancing the risk across all areas of the CAS queue, ensuring that appropriate skilled clinicians deliver a safe, effective and efficient 24/7 service to patients.

You will need to be a registered Nurse or Paramedic with previous or current experience working as a Navigator within a Clinical Assessment Service. You will also require a current clinical decision software qualification.

Successful candidates at shortlisting will be invited to attend assessment centres and interview, provisionally planned for week commencing 12th October.

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the worlds most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time.

The Clinical Assessment Service (CAS) Deputy General Manager is a key leadership role within the Integrated Urgent Care Directorate (IUC), leading the Clinical Assessment Service (111), ensuring that patients receive a high quality, safe service. The role will be integral to the management of the LAS CAS clinical workforce and will work within the senior management team to…