Resident & Complaints Manager
Listed on 2026-10-07
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Management
Regulatory Compliance Specialist
East End Homes Ltd. invites a compassionate Complaints Manager to lead a two-person team and uphold the Housing Ombudsman’s Code while resolving complex cases, often under pressure.
You will champion a culture of listening, embed new IT systems at Resolution Plaza head office, and use data to shape improvements to the customer journey, supporting residents with calm negotiation and clear communication.
For the Resident Experience & Complaints Manager position at East End Homes Ltd., we are reviewing applications now.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 44.000 - 50.000.
We aim to respond to suitable candidates as soon as possible.
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