Service Manager

Location: Cardiff

Salary: £28,683 per annum

Contract Type: Fixed Term (To March 2027)

Hours: Full-time 35 hours per week

Monday to Friday 9.30am to 5pm

On-call cover 1 in every 5 to 6 weeks

Are you an experienced project manager or service leader driven by a passion to make a genuine difference? Do you want to use your leadership skills to help transform the lives of young people and vulnerable women facing homelessness?

We believe that no young person or vulnerable woman should ever have to experience homelessness.

For over 30 years, our organisation has been working across Wales to provide far more than just a roof over someone's head-we offer tailored, individualised support that empowers people to rebuild their futures. To date, we have supported over 67,000 individuals, and we are looking for a dedicated Project Manager to join our Cardiff team.

As Project Manager, you will play a pivotal role in ensuring that our services deliver the highest possible standard of support to the individuals we work with. You will lead and empower your team while working collaboratively with funders, local authorities, and partner agencies to uphold service excellence.

• Service Delivery: Oversee all daily aspects of service delivery, ensuring services are safe, high-quality, and person-centred.
• Team Leadership: Manage, support, and inspire project staff and support workers to perform at their best.
• Partner
  
  Collaboration:
  
  Build and maintain positive, professional relationships with local funders, partner agencies, and community stakeholders.
• Quality & Compliance: Monitor service outcomes, ensure contractual obligations are met, and maintain high standards across all project operations.

We are looking for an empathetic, structured, and resilient leader who shares our belief in the potential of every individual.

• Experience in managing or supervising support services, social care, or community-focused projects.
• Strong leadership skills with a track record of supporting and developing staff.
• Excellent communication and stakeholder management abilities.
• A proactive approach to problem-solving and service quality improvement.
• Alignment with our core values and a genuine commitment to ending homelessness.

We are a values-led organisation that puts the people we support-and our staff-at the heart of everything we do. Our values shape our culture every single day:

• We Respect
• We Listen
• We Encourage
• We Learn
• We Don't Give Up

When you join our team, you become part of a compassionate, dedicated community committed to lasting social change.

• Safeguarding: Please note that the successful applicant for this vacancy will be subject to an Enhanced Disclosure and Barring Service (DBS) check.

Location: Cardiff

Job type: Fixed Term

Title: Service Manager / Project Manager

Sector: Housing and Homelessness

Code: INDHV