Customer Operations Leader — Transformation & Excellence
Listed on 2026-10-18
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Management
Change Management, Operations Management, Project & Program Management
National Grid Electricity Distribution in Cardiff is hiring a Customer Operations Manager on a 6–12 month fixed term contract. You will oversee delivery of Customer Excellence strategies, lead a team of 100+ colleagues and drive transformation across sites, balancing customer needs with regulatory and financial targets.
Reporting to the Head of Contact Centres, the role combines office-based work with a hybrid approach, requiring strong leadership, stakeholder management and a hands-on approach
This posting is for the Customer Operations Leader — Transformation & Excellence role at National Grid Electricity Distribution, based in Cardiff, Wales, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Operations Leader — Transformation & Excellence role in the description above.
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