Operations Specialist

Base

Location:

You'll be expected to spend 50% of your working week in one of the following locations Reading, Perth or Cardiff.

Salary:£43,704- £51,484

Working Pattern: Permanent

This position within the Flex Pricing & Contract Management team is a new Specialist role that is needed to support the Flex Systems and Processes that are integral for team to operate efficiently and accurately.

The role ensures the stability, efficiency, and continuous improvement of the Flex Pricing systems by leading root‑cause investigations, manage incidents, and validating and testing proposed system amendments for the Flex contracts. It acts as the central coordination point between internal teams and external service partners, ensuring issues are resolved efficiently, and system changes are delivered effectively.

You will

• Demonstrates the ability to investigate complex and recurring pricing issues, which impact ECS billed revenue, applying structured problem-solving techniques to identify root causes
• Extracts, identifies and interprets data patterns across systems, managing the information to inform decision making and highlight emerging risks.
• Builds analytical models to support detailed investigation and enable proactive mitigation strategies allowing Managers and ECS Leaders to make strategic decisions.
• Anticipates potential issues within interconnected processes and contributes to the development of robust procedures and guidelines that prevent recurrence.
• Sets the prioritises and plans the resources, stakeholder input, and cross functional alignment required to deliver fully formed solutions to maintain ECS business continuity.

You have

• Experience in resolving/managing IT system problems and owning queries through to resolution through Azure Dev Ops
• Have an understanding of Energy price components and methodologies
• Organised & demonstrated ability to work against challenging targets and multiple priorities.
• Results orientated with ability to plan and deliver against project deadlines
• Produces clear and well-documented analysis

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSE Energy Solutions support UK organisations by delivering energy and low‑carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.