Customer Service Coordinator

Key Responsibilities

• Accurately book customer orders onto the job processing system
• Carry out contract reviews and maintain full order traceability
• Interpret customer requirements and technical drawings, communicating these clearly to production teams
• Liaise with customers regarding order progress, requirements, and quality‑related queries
• Prepare and maintain routings, quality plans, data cards, and test/specification regimes
• Support production and quality teams with documentation for new products and engineering changes

• Previous experience in a customer service, order processing, or coordination role within a manufacturing or production environment
• Strong attention to detail with a methodical, organised approach
• Confident communicator, comfortable liaising with both customers and internal technical teams
• Able to manage multiple orders and priorities in a fast‑paced manufacturing setting

• A stable, long‑term opportunity within a respected manufacturing business
• £26,500 pa, 8-4.30 Mon-Thu & 8-2 Fri
• Exposure to production, quality, and engineering functions
• A supportive team environment with clear processes and standards