Junior Digital and Social Coordinator

• Job Title:
  
  Junior Digital & Social Coordinator
• Function:
  Marketing
• Vacancy Type:
  Permanent - Full Time

• Contract Type:
  Permanent / 37.5 hours per week
• Location:
  
  Smethwick B66 1BY
• Days of Work:
  Monday to Friday 9am - 5:30pm
• Hybrid Working: 3 days office based, 2 at home

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

The Junior Digital and Social Coordinator will serve as the eyes, ears and voice of the brand across all digital channels. This role centres on active community engagement, real-time social listening, sentiment analysis and data tracking. By managing daily incoming queries, monitoring consumer sentiment and analysing competitive activity, this candidate will help build community trust, safeguard brand reputation and deliver actionable insights to inform overall social strategy.

• Active Engagement:
  Monitor direct messages, public comments and brand mentions daily across all primary social channels (Tik Tok, Instagram, Linked In, X, Facebook, You Tube etc.).
• Customer Support Liaison:
  Respond to incoming queries and comments in the established brand voice, working alongside customer support teams to resolve issues promptly and build trust.
• Reputation Safeguarding:
  Identify potential PR flags, negative sentiment spikes or high-priority customer complaints early and elevate them to senior team members.

• Brand Sentiment Tracking:
  Utilise social listening tools to track and categorise audience sentiment (positive, neutral, negative) surrounding brand campaigns, product launches and general service updates.
• Competitor Intelligence:
  Continuously track competitor activity, campaign launches, content themes and share of voice across key platforms.
• Real-Time Trend Scouting:
  Identify macro platform trends, viral topics and emerging conversation themes relevant to the brand & industry.

• Performance Dashboards:
  Compile weekly and monthly social performance reports detailing engagement rates, reach, net platform growth and top-performing content.
• Sentiment Metrics:
  Integrate qualitative and quantitative sentiment data into reporting highlighting recurring customer pain points and brand wins.
• Insight Delivery:
  Translate raw social metrics into key takeaways and recommendations for the broader content and strategy teams.

• Marketing Social and Creative teams, Commercial, Operations and Support Functional Leaders

• Exposure to social media management and scheduling platforms.
• Basic knowledge or eagerness to learn social listening and sentiment analysis tools.

• Strong written communication skills with good grammar, tone adaptivity and attention to detail.
• Ability to remain calm, professional and empathetic when dealing with public customer inquiries or complaints.

• Comfortable working with numbers and basic digital marketing metrics (engagement rate, reach, sentiment score, conversion).

• Empathy:
  Natural ability to understand customer frustration, resolve issues with care and…