Content Writer

6 month Fixed term opportunity

The Content Creator’s responsibilities span instructional design, content strategy, narrative development, brand alignment, cross-functional collaboration, and learner impact. You translate complex client inputs into clear, compelling learning and enablement content that is accurate, usable, and genuinely valuable for the audience.

• Translate complex client narratives, products, and use cases into engaging, learner-friendly stories and content structures.
• Take complex briefs and ask sharp, practical questions to clarify:
  • Audience and context of use
  • Asset-level goals vs programme-level goals
  • Desired behaviour change or business impact
  • Tone, constraints, and success measures
• Propose smart formats and approaches to communicate content clearly (e.g., scenario-based learning, modular job aids, decision trees, talk tracks, demos, cheat sheets).
• Build narrative flow that keeps the audience oriented, motivated, and able to act.

• Create a wide range of content types, including:
  • Sales and training slide decks
  • Learning assets (infosheets, demo guides, job aids)
  • Sales enablement playbooks and toolkits
  • E-learning scripts or module-ready content
  • Video scripts, storyboards, and narration copy
  • Infographics and visual learning content (in collaboration with design)
  • Developer or technical enablement assets such as guides, integration playbooks, technical onboarding materials, and demo flows for technical products or platforms
• Apply adult learning principles where relevant (clarity, relevance, practice, feedback, reinforcement).
• Write with precision and usability: the output should be immediately usable by the intended audience without additional explanation.

You should be proficient and confident using AI tools as part of your workflow — to increase speed, sharpen thinking, and improve quality (without outsourcing judgement).

• Use AI to accelerate outlining, drafting, iteration, summarisation, and content versioning.
• Validate all AI-assisted outputs for accuracy, tone, inclusivity, and brand alignment.
• Use AI to stress-test clarity (e.g., “what would a first-time learner misunderstand?”) and strengthen examples, knowledge checks, or scenario realism.
• Maintain confidentiality and follow project guidance on what can and cannot be shared with AI tools.

• Transform technical product information into solution-focused content that supports sales conversations, customer confidence, and real-world application.
• Synthesise dense source material into crisp, high-value content with a clear through line.
• Where needed, create realistic scenarios that reflect customer contexts, objections, or decision points — without inventing unsupported claims.

• Deliver content that adheres strictly to client brand guidelines, tone, and voice.
• Maintain consistency across assets (terminology, formatting, naming conventions, and narrative).
• Produce concise outputs that meet runtime or consumption goals (e.g., “under X minutes”, “one-page job aid”, “5-slide talk track”), without losing meaning.

• Attend briefing and project meetings as needed to gather context and confirm direction.
• Collaborate effectively with the project POC, learning/design partners, and wider delivery team.
• Proactively flag ambiguity, missing inputs, or risks early — with proposed solutions, not just problems.
• Work smoothly across Google Workspace and shared documentation workflows (Docs, Slides, Drive).

• Receive and incorporate feedback constructively, quickly, and accurately.
• Maintain high standards of accuracy,…