Debt Advisor - Arian Project

Job Summary

An exciting opportunity has arisen within our Housing Services team for a Senior Debt Adviser to support Shelter Cymru's Arian Project. This project aims to provide clients with vital welfare benefits and debt advice when financial worries threaten their housing security.

The role will support our frontline housing staff by offering expert guidance, building their confidence in dealing with debt‑related issues, and delivering direct casework for more complex cases— helping us offer a more comprehensive and effective service to those in need.

Hybrid working – We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office. We have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.

Workplace counselling – Frontline workers have access to bi‑monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.

Employee Assistance Programme – to help staff deal with personal problems that might impact on work performance, health and well‑being. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.

• Shelter Cymru operates a contributory pension scheme – employer contribution 4% and employee contribution 5%.
• Non‑contributory group life assurance scheme (up to two times annual salary).
• Enhanced maternity, paternity, shared parental and adoption pay.
• Enhanced sick pay scheme.
• Contribution to Christmas party.
• Access to the Blue Light Scheme.
• Access to Charity worker discounts.

• 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro‑rated for part‑time staff and those joining part‑way through the year).
• 3 paid wellbeing days (pro‑rated for part‑time staff).
• Paid Carers and Compassionate leave.

We are delighted that you are considering joining the team at Shelter Cymru. We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.

We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.

You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.

People feel that working for Shelter Cymru is more than just a job, they are part of a close‑knit team that provides help to those that need it, and is constantly striving to effect change.

So come and join the fight for home and become part of the Shelter Cymru team!

Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website.

Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under‑represented within our workforce.