Integrated Care Clinician; Nurse

This Band 6 post sits within Integrated Care, the urgent out-of-hours and telephone health service run by Welsh Ambulance NHS Trust for people across Wales. The nurse carries out remote telephone triage, assessing callers and advising the right clinical response within agreed protocols, with a high degree of autonomy. The role is non-hands-on and works alongside GPs, pharmacists and paramedics across a rotating shift pattern that includes nights and weekends.

The proposed start date is February 2027, and applicants need current NMC or HCPC registration.

• Carry out telephone triage assessments of patients efficiently
• Advise the most appropriate intervention using best clinical practice
• Work within Trust policy, protocols and guidelines
• Assess and advise callers autonomously within agreed guidelines
• Assess patients from minor ailments and injuries to complex, urgent conditions in a remote setting
• Work in a multi-disciplinary team with GPs, pharmacists and mental health practitioners

• Evidence of regular update training and CPD, including mandatory updates, as required by the regulator

• NMC registered nurse (adult or child) or HCPC registered paramedic

• Relevant front-line, acute or chronic care nursing, or telephone triage experience
• Or demonstrable post-registration experience as a paramedic in front-line services

• Strong listening and communication skills
• Collaborative team working
• Sound clinical decision-making, working on own initiative without direct supervision
• High levels of current clinical knowledge and computer literacy
• Good self-management, self-starter with good timekeeping

• Flexible approach to work, including rotating shifts with nights and weekends
• Demonstrate the Trust values and behaviours

• Ability to speak Welsh
• Welsh language level 1 skills

• Range of work-life balance policies
• Comprehensive CPD programme
• Health and wellbeing support services
• Opportunity to learn remote clinical decision-making skills
• Support through revalidation
• Flexible approach and family-friendly working pattern