Senior User Research Manager

You’ll be responsible for both people leadership and strategic research leadership.
Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas.
Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business.
Helping define and land parts of Monzo’s global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets.
Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team.
Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions.
Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality.
Creating an environment where researchers can balance methodological rigour with the speed needed to build great products.

• Leading senior researchers and/or research managers within a complex product organisation.
• Shaping and influencing product strategy through research at both organisational and executive level.
• Working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative.
• Navigating complex stakeholder environments where different teams have competing priorities, metrics and timelines.
• Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy.
• Combining qualitative research with quantitative signals, product data and market insights to develop strategic recommendations.
• Building alignment across large organisations and landing new ways of working with multidisciplinary teams.
• Coaching research leaders while maintaining a high quality bar across multiple teams.
• Making thoughtful trade-offs between research depth, pace and business impact.

Demonstrates expertise in leading research teams and shaping product strategy through a blend of qualitative and quantitative insights. Capable of navigating complex stakeholder environments and fostering collaboration across multidisciplinary teams to drive strategic decision-making.

• People Leadership
• Strategic Research Leadership
• Qualitative And Quantitative Research
• Stakeholder Management
• Product Strategy Development

• Research Methodology
• Data Analysis
• Market Insights
• Product Data Integration
• Strategic Recommendations

• Coaching
• Collaboration
• Influencing
• Communication
• Problem-Solving

• Core Banking
• Personal Banking
• Customer Insights
• Multidisciplinary Teams
• Global Research Operating Model