Waiter

We’re looking for a confident, personable and passionate Section Waiter to join the Front of House team ’ll be responsible for delivering warm, knowledgeable and attentive service throughout your section, whilst working independently and as part of the wider team. This is a great opportunity for someone who takes pride in hospitality and wants to develop their skills and build a genuine career in the industry.

At Sonder, we believe exceptional hospitality is about much more than simply taking an order and delivering food. It's about creating an experience that guests remember, through genuine warmth, attention to detail and a team that cares about what they do.

Sonder is an independent neighbourhood bistro based in the Canton / Pontcanna area. Chef-owned, with over 13 years of experience in professional kitchens, we're building a small but experienced team who care about hospitality, enjoy coming to work and want to create a great atmosphere for both our guests and each other.

We believe in premium service and ingredients, whilst creating a relaxed, welcoming and unpretentious environment. All of our food is made in-house, alongside our own butchery and baking.

We hire for attitude, mindset and passion over simply counting years of experience
, and we're looking for people who genuinely want to develop within hospitality.

As a Section Waiter, you'll take ownership of your section throughout service, ensuring every guest receives warm, attentive and knowledgeable hospitality from the moment they sit down until they leave.

You'll be responsible for understanding the menu, communicating confidently with guests, taking accurate orders and ensuring food and drinks are delivered smoothly and efficiently.

A great Section Waiter understands that excellent service is about being aware of what's happening around you. You'll need to anticipate guest needs, communicate clearly with the kitchen and wider Front of House team, and manage the pace of your section without compromising the guest experience.

This role suits someone who is naturally engaging, organised and confident working independently, whilst still being a strong team player.

• Deliver a genuinely warm, friendly and professional service to every guest
• Take ownership of your section throughout the entire guest journey
• Build rapport with guests and create a relaxed and welcoming atmosphere
• Have excellent knowledge of the food and drinks menus and communicate this confidently
• Make thoughtful recommendations based on guest preferences
• Be able to confidently explain dishes, ingredients and allergens
• Anticipate guest needs rather than simply reacting to requests
• Manage guest expectations professionally during busy services
• Handle guest enquiries and concerns confidently, involving management where appropriate
• Create memorable experiences through genuine and personalised hospitality

• Ensure your section is fully prepared before service begins
• Take accurate food and drinks orders and communicate them clearly to the relevant teams
• Maintain awareness of the progress of orders throughout service
• Deliver food and drinks promptly and to the correct table
• Check back with guests appropriately without being intrusive
• Clear and reset tables efficiently whilst maintaining presentation standards
• Maintain a clean, organised and well-presented section throughout service
• Process payments accurately and professionally
• Complete opening and closing duties to the required standard

• Communicate clearly and proactively with the kitchen, bar, host and wider Front of House team
• Keep colleagues informed of guest requests, allergies, celebrations and any other relevant information
• Support other sections when required and contribute to the smooth running of the restaurant
• Help maintain a positive and supportive team environment
• Understand that whilst you own your section, the overall guest experience belongs to the whole team

• Maintain Sonder's standards of service, presentation and hospitality at all times
• Develop a strong knowledge of our food, wine, cocktails, coffee and wider drinks offering
• Understa…