Food and Beverage Associate

Job Title – Food & Beverage Associate

Department – Food & Beverage

Contract Type – Permanent

Rate of Pay – £12.72 per hour plus benefits

Hours – 30 hours per week

Location – The Parkgate Hotel, Cardiff

Are you passionate about delivering exceptional service and creating memorable guest experiences? The Parkgate Hotel is looking for enthusiastic and friendly Food & Beverage Associates to join our restaurant team. This is a fantastic opportunity to be part of one of Cardiff's most prestigious luxury hotels, where no two days are ever the same. Whether you're welcoming guests for breakfast, serving afternoon refreshments or helping create memorable dining experiences in the evening, you'll play an important role in ensuring every guest receives outstanding service from start to finish.

If you enjoy working in a vibrant, fast-paced environment, take pride in delivering excellent customer service and love being part of a supportive team, we'd love to hear from you.

• A passion for providing exceptional customer service
• A warm, friendly and professional approach
• Excellent communication and interpersonal skills
• The ability to work confidently in a busy hospitality environment
• A positive attitude and willingness to support colleagues
• Flexibility to work a variety of shifts, including evenings, weekends and bank holidays
• Previous hospitality experience would be beneficial, although full training will be provided

• Deliver exceptional food and beverage service to our guests
• Provide a warm welcome and create memorable experiences throughout the guest journey
• Take food and drink orders accurately and confidently
• Assist guests with menu choices, dietary requirements and allergen information
• Maintain the highest standards of cleanliness and presentation throughout the restaurant
• Work collaboratively with kitchen and front-of-house teams to ensure smooth service
• Support colleagues in creating a safe, efficient and enjoyable working environment
• Help set up, replenish and clear service areas as required

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

• I am equipped, trained and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it every day

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals and strive to ensure a fair and inclusive recruitment process for all candidates.