Beauty Advisor

Location :
St Davids Cardiff

Type of contract :
Part Time or Full Time

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

As a Beauty Advisor specialising in the field of cosmetics at Sephora your primary responsibility will be to provide exceptional customer service and expertise in makeup skincare and fragrance and / or ensuring the smooth and efficient operation processes (cash and stock). You will assist customers in selecting products educate them about current beauty trends and promote Sephoras brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.

Customer Assistance :
Engage with customers in a friendly and approachable manner actively listening to their needs and preferences. Offer personalized products recommendations and advice taking into consideration individual skin type tone needs and desired look. Assist customers with product selection and provide detailed information on application techniques.

Product Knowledge :
Stay up-to-date with the latest beauty trends techniques and products available e an in-depth understanding of the features and benefits of different makeup skincare and fragrance brands including Sephoras private label offerings. Continuously expand your knowledge of new beauty launches ingredients and industry innovations to provide accurate and valuable information to customers.

Sales and Goals :
Proactively engage customers to drive sales and meet store sales targets. Recommend additional products upsell complementary items and promote Sephoras loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.

Visual Merchandising :
Assist in maintaining an organized and visually appealing makeup skincare and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities including product displays and promotions.

Brand Representation :
Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the stores visual merchandising standards are upheld including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephoras values and offerings.

Team Collaboration :
Collaborate with the store team including other beauty advisors and managers to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings trainings and workshops.

Cash Operations : accurately process customer transactions adhering to cash procedures as per Sephorapedia guidelines and audit reports follow daily cash-in and cashout procedures. Maintain cleanliness and organization in work spaces like the cash area and gift wrap ensuring adequate packaging supplies.

Stock Management :
Receive inspect and verify incoming shipments of merchandise. Unpack label and tag products accurately and efficiently. Organize and maintain inventory storage areas including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items that need to be reordered.

Stock Replenishment :
Work closely with the management team to prioritize stock replenishment tasks. Ensure that stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing product displays. Monitor product expiry dates and rotate stock as necessary. Assist in the implementation of merchandising plans and promotional displays.

Proven experience as a beauty advisor preferably in a retail / customer experience focused environment and / or in store operations (cash and stock) or related roles is…