Retail Sales Advisor

The company

The story of Swatch is the story of a revolution. In , the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands.

Exciting Opportunity Alert! we have recently opened a store in the heart of Cardiff, and were on the lookout for enthusiastic Retail Sales Advisors to join our team. If youre passionate about delivering exceptional customer service, thrive in a fast-paced retail environment, and love the buzz of a new store launch, this is your chance to shine. Be part of something special from day one and help us make our mark in Cardiff!

• Greet and serve all customers providing a fast friendly service.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information to customers in all matters relating to guaranteed and after sales service.
• Help display merchandise as directed.

Contribute to the store reaching its monthly sales targets.

Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required.

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
• Maintain / build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening / closing the store.
• All transactions to be handled in a responsible and secure way.

Accurate reporting of all administration and stock control.

Collation of sales figures.

Clearly articulate / communicate any issues the store has had in the absence of the Store Manager and / or Assistant Manager.

Ensure the store is kept clean and presentable at all times.

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Attend regular training programmes.

• Confidently deliver product knowledge and train colleagues on upcoming collections.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and / or Assistant Manager are out of the business.
• Assist the store management team to lead and inspire your colleagues.
• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.

• Passionate to lead, motivate and engage a team
• Driven to improve conversion and ensure the store and team meet KPIs
• Enjoys developing team members, with the ability to provide constructive and positive feedback
• Passionate about providing the highest level of customer experience, leading by example for other team members
• Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements

• Previous experience in retail and / or fashion accessories
• Have experience dealing with international customers
• Ability to communicate in multiple languages
• Previous Supervisory experience