Luxe Multi-Brand Assistant Manager, John Lewis

ONE LUXE ASSISTANT MANAGER

L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.

At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success.

L’Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store.

You are a growth champion, passionate about coaching and developing the team to drive a high‑performance and service‑driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders such as store and department managers.

• Support to Deliver a World Class Luxury Service
  
  Experience:
  
  Ensure through coaching & feedback that the team is delivering exceptional customer service across all brands and touchpoints in the store.
• Embodying Brand Excellence:
  Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling:
  Confidently demonstrate products, immerse customers in the brand’s history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Foster Omni Experiences:
  Inform new and existing customers about upcoming in‑store events, promotions, and brand activations, and represent L’Oréal Luxe brands on internal and external social media platforms while adhering to company guidelines.

• Exceeding Sales Targets:
  Support the Store Manager to execute the retail plans to achieve and surpass the store's retail targets and KPIs, driving long‑term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events:
  Contribute to the development and implementation of a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands.
• Driving Innovation and New Business:
  Generate creative ideas and suggest innovative strategies to drive new business growth, focusing on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty:
  Build and support the team to grow and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.

• Talent Acquisition:
  Support the Store Manager in talent attraction and recruitment processes.
• Team Onboarding and Training:
  Support the onboarding process for new team members, promoting teamwork and collaboration.
• Performance Monitoring and Feedback:
  Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognising achievements and identifying areas for improvement.

• Maintaining Counter Standards:
  Ensure all Brand VM guidelines are implemented and embody the luxury retail environment. Uphold the highest standards of hygiene and housekeeping, keeping the counter clean, organized, and inviting.
• Teamwork and Training:
  Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities:
  Diligently…