Fulfilment Shift Leader - Exp Prima Vidae

Role Overview

As a Shift Leader, you will work in a fast‑paced retail environment where no day is the same. You will take ownership of activities by coordinating a team to deliver. Because the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your team is performing and be the expert in delivering practical actions for its improvement by taking a hands‑on approach.

With your guidance, your area will always remain a safe place to work and shop.

• You are able to role model giving great, natural customer service ensuring every customer’s needs are met.
• Be able to build strong long‑lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• You are a clear communicator and use a variety of methods to keep the team well informed.
• Be confident in taking the lead as, at times, you will be in charge.
• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• You have energy and drive to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve Britain’s shoppers a little better every day.
• Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose: "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself  short, we are a place where Everyone's Welcome. We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love.

Others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

• Fri: 05:30 – 14:30
• Sat: 14:30 – 23:30
• Hourly pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25.
• Additional payments may also apply depending on location.

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you: choose what you use— from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.