Supervisor, Retail, Retail & Store Manager

Overview

Please Note:

This position is open to both external, and internal applicants. About Lush Spa Cardiff We are a top 10 store in the UK for sales, parties and spa profitability. If you are business focused and have a passion for numbers, we want to work with you to develop those skills. Building the spa and shop floor party business is an important part of our role and it's a collaborative effort.

We're looking for a Supervisor who can help us build on our recent successes and support the team in reaching our goals. We are day makers for our customers and as members of the management team, we want to be day makers for our team too. Coaching conversations to help staff see their potential, training to develop their knowledge for our products and experiences and leadership they can lean on and approach when they need to are all key to the role.

We are always working towards how we can better the experience of the people in our team, we want your ideas on how we can continue to grow. Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check‑ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5‑star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable.
• Management
  
  Skills:
  
  Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. Balancing the business needs while keeping the team's spirits high and energised.
• Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals and fostering a supportive work environment through continuous growth.
• Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. Keeping the communication flow open and respectful is the secret for success.

You might know us as the inventors of the bath bomb, but there's more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.

As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts – whether that's an ingredient in a product, or the minerals in a smartphone.