L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis

Job Overview

L’Oréal Group, the world’s leading beauty company, invites applications for a Luxe Assistant Store Manager to support the store team in delivering a world‑class consumer experience and exceeding retail performance targets.

• Support delivery of a world class Luxury Service Experience through coaching & feedback.
• Act as a L'Oréal Luxe brand ambassador, providing personalised service and merchandising standards.
• Demonstrate product expertise, storytelling, and offer tailored knowledge.
• Inform customers about in‑store events, promotions and brand activations, and represent L'Oréal Luxe on social media following guidelines.
• Support the Store Manager in executing retail plans to achieve sales targets, identify risks and opportunities.
• Develop and implement a dynamic calendar of events and animations for brand growth.
• Generate creative ideas and innovative strategies for new business growth.
• Build and support a loyal VIP customer base, fostering repeat business.
• Assist in talent acquisition, onboarding & training.
• Provide regular coaching, performance monitoring, feedback and recognition.
• Maintain counter standards, brand VM guidelines, hygiene and housekeeping.
• Participate in team training and complete required programs.
• Handle daily and weekly administrative tasks (Tamigo/One Retail).
• Support maintaining stock levels, top‑selling SKUs, testers and PLV management.

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged high‑performance team
• Team development

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

• Retail Area Manager
• Business Manager
• Education/Training
• Store/Department Manager
• BA Experience

• Competitive Compensation:
  Salary and commission scheme.
• Exclusive Product Perks:
  Access to over 35 L’Oréal brands.
• Generous Time Off: 30 days of holiday plus bank holidays.
• Health and Wellness Benefits:
  Dental insurance and mental health support.
• Referral Bonus Program.
• Sustainability Initiatives through L’Oréal for the Future.

At L’Oréal, we create a diverse, equitable and inclusive environment. We welcome differences in background, experience, personality and perspective. We are an equal opportunity employer and welcome applicants from all backgrounds.

#EVB – That’s the beauty of L’Oréal.