Showroom Manager

Role Overview

As a Showroom Manager at Sofa Club, you bring our brand to life through leadership, energy, and exceptional customer experience. You create a showroom that feels more like a destination than a store, inspiring both your team and every customer who walks through the door.

This is a hands‑on leadership role where performance and experience go hand in hand. You’ll lead from the front, building a high‑performing team of Sofa Hosts, driving commercial success, and creating an environment that feels bold, design‑led, and unmistakably Sofa Club.

You know how to create momentum. From coaching your team to exceed targets and ensuring the showroom always looks and feels incredible, you set the standard every single day.

You live our values in everything you do:
Change the Game by challenging traditional retail,
The Power of Us by building a culture of collaboration and accountability,
Own It by taking pride in every detail, and Keep It Simple by creating seamless experiences for both customers and your team.

This is an opportunity to lead one of our exciting new showrooms in Edinburgh or Cardiff as we continue our rapid growth journey.

• Lead, inspire, and motivate a team of Sofa Hosts to deliver exceptional customer experiences and commercial results.
• Create a positive, high‑energy culture where people feel supported, empowered and accountable.
• Coach your team through regular feedback, development conversations and hands‑on support on the showroom floor.
• Recruit, onboard and develop talent that reflects the Sofa Club brand and culture.
• Set clear expectations and lead by example, creating a team that thrives under pressure and performs consistently.
• Encourage collaboration, idea sharing and continuous improvement to help raise the bar across the business.
• Build a showroom culture that combines ambition, creativity, and genuine customer connection.

• Drive strong showroom performance by consistently delivering against sales, conversion and commercial targets.
• Lead from the front during key trading periods, creating confidence and energy across the showroom.
• Deliver a premium, personalised customer experience that makes sofa shopping effortless, inspiring and enjoyable.
• Support your team with complex sales conversations and customer escalations, always protecting the customer experience.
• Create a showroom atmosphere that reflects our fashion‑first approach through styling, storytelling and attention to detail.
• Use sales data and customer insight to identify opportunities, improve performance and maximise results.
• Ensure every customer journey feels seamless from first interaction through to order completion and beyond.
• Confidently manage omni‑channel interactions including Book a Call, Zendesk and finance follow‑ups to drive customer experience and conversion.

• Take ownership of the overall presentation and profitability of the showroom.
• Ensure the showroom always looks exceptional, premium, inspiring and aligned with the Sofa Club brand.
• Oversee rotas, stock levels, deliveries, floor moves and day‑to‑day operations.
• Maintain high standards across visual merchandising, product presentation, lighting, music and overall showroom atmosphere.
• Ensure all pricing, POS material and product information are accurate and up to date.
• Manage compliance across health & safety, GDPR and company policies.
• Ensure operational processes are followed consistently while keeping the customer experience simple and seamless.

• Act as a true ambassador for Sofa Club, representing the brand with confidence, personality and professionalism.
• Drive local awareness and excitement around your showroom through community engagement and collaboration with marketing.
• Analyse performance metrics and identify opportunities to improve sales, service and operational efficiency.
• Work closely with the Retail Director and wider business to support growth and continuous improvement.
• Help shape the future of Sofa Club retail as we continue expanding across the UK.

We’re not interested in outdated retail…