Retail Supervisor

Hours to be worked flexibly, 5 days out of 7, including weekends on a rota basis

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work‑life balance, you’ll be on the right track for a promising career with us!

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (9am to 4pm)

• Cycle to work – savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.
• High Street Shopping Discounts – discounts at Screwfix, B&Q and other major high street retailers.
• Share Plans – become a Kingfisher shareholder with a variety of schemes to choose from.
• Gym membership – 20% off Nuffield Gym membership, free 7‑day pass.
• Insurance – Simply Health:
  From dental care to acupuncture, customise your health plan.
• Long Service Awards – from extra pay to bonus holiday days.
• Pension – award‑winning pension plan, choose contribution amount and receive up to 14% per month.
• Life Cover – up to 4× your annual salary through Death in Service payment.
• Retail Trust – free wellbeing resources, including a confidential counselling service.
• Screwfix and B&Q Discounts – 20% off all B&Q and Screwfix products for group members.
• Mind Training – partnership with Mind, support and tools for mental health.
• Screwfix Community – stay in touch with colleagues and access resources.
• Self‑Development – learning tools such as Linked In Learning.
• Enhanced Family Leave – inclusive policy, competitive pay terms, above statutory requirements.
• Training programmes – support continuous learning and career development.

• First Steps to Management – 16‑week programme for Service Assistants to become Trade Counter Supervisor.
• Power Up to Trade+ – 12‑15 month programme, Trade Supplier Apprenticeship level 2, aiming to become Trade+ Sales Supervisor.
• Trade Up to Branch Manager – 15 months, Level 4 Retail Manager Apprenticeship, run a store.
• Learning for Life – life skills, Maths and English coaching with Skills Forward.

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress.”

We all do better when we’re celebrated for who we are. A warm, equal and inclusive culture is integral to our culture  Employee Inclusion Network, ‘Us’, helps colleagues share ideas and work collaboratively to pursue a fairer, more diverse workplace. Supported by our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Location:

East Moors Road, Ocean Way, Cardiff, CF24 5EE