Deputy Manager Canton

Deputy Manager - Full Time – Canton – Cardiff

Salary: £28,250.00 per annum, plus the chance to earn up to £2,400 performance‑related bonus.

Hours: 37.5 hours per week.

Contract: Full Time.

Location: Canton – Cardiff.

Benefits: A wide variety of company benefits from our Perk Central platform, including employee discounts on jewellery and travel money, a cycle‑to‑work scheme, season ticket loans, and many more.

As Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards.

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

• Passion for high standards and delivering exceptional customer and team experiences.
• Excellent verbal and written communication skills.
• Strong desire to lead, support, and develop others.
• Customer‑first mindset with a proactive attitude.
• Previous supervisory or management experience in a financial services or customer‑facing role.
• Multilingual skills a bonus.

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days.
• Access to a private healthcare plan.
• Cycle‑to‑work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts – up to 25% off jewellery and high‑end watches.
• Incentive schemes to reward achievements.
• Exclusive discounts via employee perks portal.