Customer Team Member

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business‑related needs.

We’re looking for Customer Team Members to join our team at Co‑op, play a key role in delivering friendly, helpful service in your local Co‑op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are as they should be.
• Promote Co‑op Membership and support your local community.

As a Customer Team Member at Co‑op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different.

If you're looking to kick‑start your retail career, this opportunity could be perfect for you.

As a Customer Team Leader, you'll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You'll also take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing.

If you're looking to build a rewarding career in retail, this could be the perfect opportunity.

Requirements:

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).
• Strong sense of community, commercial awareness and leadership skills (for Store Manager).

Benefits:

• Full training and career development resources.
• 30% discount on all Co‑op products in store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10% employer contributions.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• 24/7 access to GP appointments, and colleague support programme.
• Cycle‑to‑work scheme.
• Market‑leading policies to help you through life's big moments.
• Free access to a money‑management app that gives you access to a percentage of your pay as you earn it.